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4 Signs You Need to Partner With a New IT Solutions Company

As a small business owner, there are a lot of functions you need to accomplish daily to get the operations up and running. You may even need to wear a lot of hats especially during the early stages of your venture to get things done. However, you may still find that there are not enough hours in the day for you to cover all the essential areas, like your IT.

This is why partnering with an IT solutions company is efficient and advantageous. They offer enterprise-quality solutions, security, and reliable tech resources—all at a fraction of the cost of hiring in-house.

There are some instances, unfortunately, where your chosen tech partner is hindering your growth instead of aiding it. In these cases, finding a new partner is the smartest move.

Should you stay or should you go? Here are four red flags to look out for.

1. Difficult Communication

Time is always a crucial factor when you’re running a business. Furthermore, critical IT issues such as downtime or security problems must be identified and addressed promptly to avoid costly damages and lost business.

Considering these, you need an IT partner who is proactive in pointing out hiccups and resolving them right away, especially those that are considered critical. They are the one notifying you of issues and giving updates—not the other way around.

If your current provider takes too long to respond to an issue, requires constant follow-up, or fails to give updates, it’s high time to switch to a new one.

2. Same Old IT Problems

Professional IT solutions companies follow certain processes to fix issues efficiently. On top of this, they also implement proper documentation to record the steps taken and prevent the issue in question from happening again.

You should consider finding a new provider as soon as possible if you have been experiencing recurring IT problems. Having to resolve problems which you’ve already addressed before can seriously disrupt your business and impact the productivity of the whole organization.

3. Unforeseen Additional IT Expenses

Many small businesses and enterprises partner with an IT solutions provider because it’s a cost-effective solution. Through their services, these businesses can receive their much-needed tech support without going over their budgets.

However, if you find yourself receiving higher and higher invoices without prior notice, it’s time to move on.

The right company will help you plan your budget in case you need new tech solutions. They get you on the same page when it comes to your IT expenses and always consider your budget.

4. Data Breach

Security incidents are more prevalent than ever. Considering this, you need to ensure that your website is secure from any type of breach or cyberattack. This preserves your business and protects your customers’ trust in you.

However, if your IT support failed to prevent an easily avertible data breach or provide a clear plan to address similar issues, it’s time to reconsider your partnership.

You need a provider who understands these risks and offers a robust cybersecurity solution as well as risk management services.


The IT department is an essential part of your business, especially in this digital world. You must give it importance and ensure that you are working with the right partner. If you had an unpleasant experience with a previous tech solutions company, learn from it and look for providers who are collaborative, transparent, and proactive. Otherwise, you may be sabotaging your own business’ growth and setting it up for failure. Switch to an ideal partner so you can take your business to the next level!

Looking for a professional IT solutions company in Alberta you know you can rely on? We’re the one you’re looking for! At Bracer Systems Inc. we specialize in providing small and medium enterprises with enterprise-grade IT service solutions. Get in touch with us today to get the managed IT services you deserve!


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