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What You Need to Know When Choosing a Business Phone System

If you’re planning to get a phone system for your business, one of the first things you need to consider is the type of system you want. Now, each kind of system has its own set of pros and cons. So it’s best to compare the different systems to come up with the right decision for your business.

Traditional Landline Systems

Everyone is familiar with traditional landline phones. But are they still relevant in today’s business scene?

Landlines are analog systems typically supported by local or regional telephone companies. To run a traditional landline system, you would need on-premises private branch exchange (PBX) hardware. This hardware is necessary to create multiple extensions and provide other phone system features. In a traditional landline system, there is a phone line that connects to the data network.

The main benefit of using a traditional landline system is that it’s reliable, and many companies find it comfortable to use. However, a lot of phone system providers are currently phasing out the traditional landline systems. So it may be tricky to get one and even more difficult to repair it.

Virtual Phone Systems

Another option for your business is a virtual phone system. This type of phone system connects people calling a main business phone number to remote workers. They work best as an extensive call-forwarding system as they can transfer calls to an employee’s phone instead of a traditional desk phone. Aside from being able to transfer calls, virtual phone systems also have neat features such as call screening, automated receptionist, toll-free numbers, voicemail, and online faxing.

The main benefit of using a virtual phone system is the ability to give remote access. This is best for businesses that have off-site employees. However, the downside is that the calls will still need to be processed on mobile devices or home phone networks. This means you’ll still get charged for the calls and use up your minutes.

Business VoIP Phone Systems

Voice over Internet Protocol (VoIP) phone systems allow users to make calls using a broadband internet connection instead of the traditional copper wires. VoIP phone systems have features that were previously only available to large companies with expensive PBX hardware. These features include computer integration, automated receptionists, and call queues.

Businesses often favour VoIP systems because they’re easy to install and configure, plus they’re more affordable than traditional landline systems. This type of system is also best for small businesses that want an affordable, sophisticated phone system and those that need remote access for their employees. However, since business VoIP phone systems heavily rely on the internet connection, you may encounter problems if your internet connection isn’t that good.


One of the first decisions you need to make when getting a business phone system is choosing which type of phone system to use. If you want a reliable system inside your comfort zone, traditional landline systems may be best for you. However, if you want to give remote workers access to the different phone system features not typically available in mobile and home phones, you may want to go with a virtual phone system. And if you’re a small business wanting a sophisticated phone system at an affordable price, business VoIP systems may just be what you need.

Get a business phone system that offers much more with Bracer. We have partnered with RingCentral, a global provider of cloud-based business unified communications and collaboration solutions (UCC), to provide a comprehensive platform of phone system features. Contact us today to get started.


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