Customer Support Software. Stepping Up Your Customer Service Game.
How does your business track client requests? There are so many ways to do this; an excel spreadsheet, a to-do list, project manager, or...
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Help Your IT Support Help you Faster.
When clients are submitting issues for us to look at, what they communicate to us can make the difference between something being fixed...
Protect Yourself From Ransomware.
I wish I had a nickle for every time someone has asked, "You don't trust me?" after I've told them I've restricted their access to only...
Managing Password Chaos in Your Business
When ever I speak to clients about their passwords, they always groan about the number of passwords they have to remember these days. They t
Managed Services; A Better Way to do IT.
People often ask me, "why managed services?" Why not just pay for the service we need, as we need it? Here's why... In the IT industry...
Business Continuity; The Modern Day Backup Strategy.
Let me paint a picture for you... Your business is humming along and all of a sudden your server crashes. You no longer have access to...